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Casey Quist was on the brink of closing her boudoir studio. Two years later she crossed $330,000 in gross revenue. She breaks down the Hollywood cinematic lighting approach, in-person sales system, and client experience that made the difference.
0:00**H:** This is Casey from Shot by Casey out of Concord, California. She's a boudoir photographer, and in 2023 she did under $100,000 in gross sales. In 2025? Over $330,000. That's not a typo. She nearly 4x her business in two years, and we're going to talk about how she did it. Hi Casey. **C:** Hi. Happy to be here. Thank you for inviting me. **H:** So tell us how you got into photography. Your work is beautiful. **C:** I've always known I wanted to be a photographer — even as a little farm kid taking pictures of chickens and cows. When I saw a National Geographic book printed at 11x14, I thought, 'I want to do that. I want to travel the world.' Then in middle school I met a sports photographer with a 70-200mm lens who told me about Brooks Institute of Photography. I got accepted and was offered a scholarship — but life happened. Parents gave ultimatums over a boyfriend, I moved out young, started a family at 20, and shelved the dream. Years later I convinced my husband to buy me a camera, and within a year I was running $99 photoshoots off the internet. That was 2014. Twelve years later, all my dreams are coming true.
5:00**H:** So walk me through the transformation. How was your business running in 2023? You were almost breaking $100K, which is impressive — but what were you doing? What were you charging? **C:** I was living the daily struggle of posting as much as humanly possible, trying to grow organically. I'd taken a dozen Facebook marketing classes — I'm technically inclined, I felt like I really understood the meta ad space. Google I wouldn't touch. So I'm pushing ads, spending money, pushing organic content, two or three days a week of 'look at me, notice me.' Get them to the website, book a consultation call. I knew having pricing on the website wasn't going to work for me — I'm a connection-seeking person. I need to talk to them about my process as an artist. So 2023 looked like me doing every single part of the business myself, working myself to death. **H:** What were you charging? How many clients per year? **C:** Three to five clients a month on a good month. Pricing was $500 to $2,500 at most. My pricing reflected my confidence — I think people can tell what your confidence is by what you're charging. Despite tens of thousands of followers and beautiful work, no matter what I did it wasn't enough to make my dream come true. My dream was actually about to end, because when your costs exceed your revenue, that's a recipe for failure.
10:00**H:** Did you have a studio? What were your costs? **C:** In 2016 I had a co-share studio — way too many rules. Opened my own space, shared it with another photographer for about two years, then upgraded — more expensive, needed more clients. Then COVID shut me down. I qualified for an Economic Injury Disaster Loan, took about two years' worth of revenue as a loan, and built my dream space in 2021. I spent all of it — every dollar — to build that studio. They give you two years before payments start. So come 2023 when those monthly payments hit, I was like, 'Oh crap, I spent it all.' I had the dream space, but I didn't have the clients to fill the calendar to pay for it. And I was doing everything humanly possible. **H:** What was that like for your family, financially? **C:** Anyone who lived through the pandemic with both spouses unable to work knows what that weight feels like. And those loans are personally attached — if you can't pay, they come after your home. It added a lot of pressure to my marriage. I took this giant risk to make my dreams come true at the expense of my family if it didn't work out. For me it felt like life or death. If this doesn't work, I'm going to die.
15:00**H:** So you've got your dream studio. The clock is ticking. What started the trajectory? **C:** I went on the hunt for an advertising company. The first one I hired had me convinced it was my branding. They said I needed to become a life coach for women, call myself 'Empowering Transformations,' and it was only going to be $25,000 to get going. I had the loan, so I said, take my money. The relationship was tumultuous — everything in me knew my content wasn't the problem. I didn't need to be a life coach. We get to the launch and they say they need another $12,500 to start advertising. If I don't pay, the website comes down. I couldn't pay. They cut me off, took the website down, and sent me a nasty email I still keep so I remember how it felt to deal with people like that. **H:** And then you came to us? **C:** I rebuilt the website myself for about six months, then I came to you. Burned 25 grand on the first agency. I told myself: lesson learned. I want a company that specializes in photographers, and I want to be completely hands-off. I cannot be responsible for this part of the business anymore — if it fails, it can't be my fault, because this is my dream we're talking about. I have to trust someone else. But terrifying. Sending over the money — tears streaming down my face.
20:00**C:** Let me pause and put a pin in your question. You said 'she had this loan.' Let me be very clear: I did not have any money left by the time I came to you. The money I used to hire you was either pay my rent — which was two months late — or come to you. That was it. The only money I had was the tax return from my $76K loss. The loan was gone. I spent it all. I had nothing. I want to put that out there for the photographers online posting 'I'm out of money, I'm going to lose my studio, I'm going to close my doors.' I was there. So when you ask what changed — the first thing was social proof. **H:** What stood out about that? **C:** Someone on your team said, 'Your website is 90% there, but what you're lacking is social proof.' I went, 'What is that?' I had nothing but five-star reviews and lots of them — I'd never thought to ask for testimonials or put them on the website. The amount of social proof you guys added took the site from 90% content to about 60% content, 40% social proof. That was huge. The second thing was the quiz. People were coming to my site but not doing anything — I had no reason for them to interact. The quiz gave them a reason, collected their contact info, and rewarded them with a voucher.
25:00**C:** And then there's Meet Nikki — my favorite software in the business — keeping all my communications in one place. As photographers we talk about the exposure triangle: when all three parts come together, you get a perfect image. The social proof, the quiz/typeform, and the Meet Nikki automation — that's my version of the exposure triangle. Without those three coming together, no campaign was going to work. **H:** I put so much emphasis on this in the book I'm writing. When I went through your quiz the first time I was blown away. I had a marketing-brain epiphany — why aren't we doing this for boudoir, for pets, for family and newborn? It's interactive, fun, answers questions, educates while showing your work. It's like a mini interactive website inside the website. The first quiz I ever went through was for wine — they asked, 'Should you pay $80 for champagne from the region, or $20 for the bottle across the street that isn't labeled champagne?' Of course I thought it wasn't worth four times the price. The next slide gave me the answer and I thought, 'Oh my god, I learned something. Let's implement that.' **C:** And the voucher at the end softens the blow on pricing. Most photographers nickel-and-dime — I hate that. So when I sell, I can say, 'But you have the voucher, and your session fee becomes a print credit, and if you pay in advance you get 20% off.' Numbers they thought they'd be 'about' start coming down. They feel taken care of and rewarded for the time they put into the quiz.
30:00**H:** I've seen sites 4x their inquiries from the same traffic just by adding the quiz. From six inquiries to 24 a month, no extra spend. **C:** And the Meet Nikki integration. If I pulled up my calendar from January 2024 — yellow is consultation calls — there was none. May and June: fifty yellow appointments. I'm on the phone constantly. My husband sends me videos like, 'This is you.' **H:** Pop quiz: how quickly are you calling your leads back? If you're not on a shoot and an inquiry comes in at noon, how fast? **C:** You'll like and dislike the answer. Your team has it set up so well that inquiries book their own consultation calls. I don't have to do anything. **H:** That's not the answer I want. Even if people schedule, you must call them back. Our automation messages them immediately, but the standard now isn't five minutes — it should be one minute. The difference between a one-minute and five-minute response is something like 30x conversion. I'll give you a real example. I had a mouse in my house — late on a Sunday I submitted three pest-control forms. One company called me back instantly, said they'd be out at 8am, made me an offer right on the phone. I signed up. The other companies called me at noon the next day, and I was already booked. Speed is a lever you can pull — even outsourcing to a $1-or-$2-per-call answering service could add 30-40%.
35:00**C:** I hear you. In a perfect world I'd do that. But for now my consultation call calendar is full and I'm very, very happy. **H:** There's always room to grow. Maybe the next hire is a person for that. **C:** I hired someone. I now have a studio manager. I set up payroll for the first time ever — last week. **H:** Wait, you did what? **C:** Payroll. Through QuickBooks. I have an actual W-2 employee. It feels so grown-up. She started two weeks ago — let's say February 1st. She manages all the ordering and customer service communications post-photoshoot. After I do design consultations with clients and we choose materials together, she handles the back-and-forth with retouching, updates the album, places the order, sends the tracking. Twenty hours a week. I pay her $30 an hour — we're in the Bay Area, and she's technically competent enough not to make mistakes that cost me reorders. About $600 a week. She handles all of it and it's the best. **H:** How did you find her? **C:** I photographed her family back in 2015 — she owned a luxury consignment store. We just clicked. I invited her to my daughter's birthday party.
40:00**C:** Here's the story. She shows up with a box as big as me. We open it at the party and out come these huge balloons filled with money and confetti. The only way to get the money out is to pop the balloons in my house — confetti everywhere. I thought, 'Oh, I like her.' I got her back at her daughter's birthday — big time. Her consignment store closed. I ran into her at a restaurant, hugged her, and she said, 'I want to work for you.' I said, 'I can't afford to pay you anything.' She said, 'I don't care. I want to be part of what you're doing. I love what you do.' I told my husband, 'I don't trust her. Why would she want to work for me?' But we did it. I brought her into my home office with kids running around. She designed albums, sent them out. I paid her $15 an hour back then. That was 10 or 12 years ago and we've never had a fight. She's my soulmate. If I ever got divorced I'm marrying her — we could live together in a weird lavender marriage forever. She's everything that suits me. I can be myself with her, I can be impatient with her, and we just flow.
45:00**H:** And now you're bringing her back, this time able to pay her what she deserves. **C:** Yes. She had gone off and started her own social media marketing company — I sent her a lot of referrals and her business took off. Now she's shifting her business to make more time for this. She came in for her own photo shoot — she never lets me photograph her, but she did — and when she walked into the new studio she said, 'It feels so good here. I want to work for you again.' I'm giving her her own office. This is the first time in probably a year I can go to sleep at night knowing no one is going to be mad at me for being behind on anything. **H:** That's the right way to run a business — without the anxiety of being late on things. Before I had my team, I'd feel guilty: 'I can't post this story because this person…' I'd stay up two days in a row. When you get to that point, something's wrong — you either fix it, automate, or hire. In Miami I tried hiring people in-office and had a lot of churn. Going remote expanded the talent pool, but I still had problems. One guy looked great on paper, all the buzzwords, but he didn't last two weeks. Too delicate. Now I run a hiring gauntlet.
50:00**H:** I run people through Indeed or ZipRecruiter with skill assessments. Then I send a pre-interview questionnaire — nothing about their personal life beyond what podcasts they listen to, what YouTube channels, what books, what personal projects. The biggest filter is personal projects. If a graphic designer's portfolio is only school work, 0% chance I hire them. I want the person who has obsessed with drawing since they were a kid, who volunteered for a mural, who took a course on their own. After the interview I give them a small homework — copywriting or graphic design — and I almost don't care how it comes back. I care how fast it comes back. One of our graphic designers, Joel — I gave it to her Friday at 2pm. She turned it back at 11pm Friday. I called her at 11:30 and said, 'You're hired.' Other people would take five days, ask me 'JPEG or PDF?' — no, bye. **C:** And I regret telling you the confetti story now, because you just made a point about not needing guidance — that is what made her a good candidate. In both cases she came to me wanting to work for me. She's a business owner herself, so she understands the weight you feel as an owner. She wants to be part of the success without carrying the weight. She doesn't need credit. She just wants to support it. It's a glitch in the matrix that we crossed paths.
55:00**H:** Okay, fast-forward — you had a huge year. How is life different now? **C:** First year I made a real profit on the books. That brings a sense of pride — I can finally believe my dreams have come true and will keep coming true. Emotionally that's huge. I learned I took on too many clients last year — more than was feasible for work-life balance between being a mom, a wife, and chasing my dreams. 2025 showed me I can do it. 2026 is about doing it with balance. **H:** What do you think you'll do this year? What are you changing? **C:** New technology in the client experience that wasn't available last year. And I believe in a one-client-a-day method — like a sculptor doing one magnificent sculpture, not ten. But it doesn't have to mean 14-hour days, which has happened more than once. I learned to separate the experience into a half-day with two or three looks, a full day with four or five, or a girls' weekend with eight looks over two days and two hair-and-makeup looks. And I can charge differently for those experiences — same revenue, more control. My family doesn't love me coming home at 10:30 at night.
1:00:00**H:** I did the math backward from the revenue you sent. January and February are usually dead months for studios — if your first six weeks beat last year, the next 46 weeks should crush it. **C:** I'm looking at my Square dashboard right now. Net sales year-to-date: $73,230.29 — invoices sent and paid through Square only. A month and a half in. **H:** If we round to $80K for two months (the shortest month) and times six, that's over $450K. And these are the slow months. You're on a great path. Prescriptions: speed up time-to-call, and you have more social proof than ever. The snowball is real. New hire helps. Imagine if you hired a social-media person too. **C:** Right now I'm at my desk at 11pm going, 'Damn it, I have to post something today.' I only post a couple times a week because I don't have the bandwidth. Imagine combining all the levers — we could be a million-dollar studio. **H:** Okay, before we wrap — we had things we disagreed on. You like to do the ordering appointment collaboratively with the client rather than requiring prepurchase, and you like a higher session fee as a filter. We talked about whether I'd be offended. I told you no — there should be debate. If your way works, who am I to say?
1:05:00**C:** The fact that you're so respectful about letting me run things the way I want is something I did not experience with the previous company. **H:** When things are going well I'm less pressure. When they're not, I'll push: 'Run an experiment for two weeks — try this offer, then switch back.' If you win, you win. Sometimes I win and they say, 'Oh my god, that's how much we could have been leaving.' That's how I push back. And we guarantee our work — we'll refund. We try not to work with people who aren't a fit. I suggest the same for photographers: guarantee. It's another big objection-buster on the phone — 'If you're not happy with the shoot, we'll refund it.' Studios that do it love it and almost never get refund requests. Do you do that? **C:** I would absolutely do it. I'm client-first. If you ask me what's missing in the boudoir niche, I'd say photographers having clients first in their mindset. As an educator I hear photographers say, 'This is my work, this is how I represent stuff.' But these aren't pictures of you. This experience isn't for you. How many boudoir photographers have never been in front of the camera themselves? It's astounding. I step in front of the camera, so I know what it feels like. **C:** Refunds are absolutely part of my policy. The only thing I don't refund is the session fee — that's my hard cost. If you book July 13th and bail on July 10th, no refund on that — but everything else, yes.
1:10:00**C:** I take it a step further. I don't require the sale of the image collection up front. They have two options: prepurchase the smallest collection (15 images and an album) if they trust they'll love the work, or just see the photos first and decide on shoot day. I still need the session fee. If they don't love them, they don't buy them — so there's no reason to refund. And in practice, that has never happened. I take excellent care of them — they see the images as they're being taken, partially retouched in Evoto, so they see themselves through a kinder lens. By the time we're done they're freaking out because they love so many. Photographers I mentor are always afraid clients won't buy. When you treat people well, collaborate, and give them autonomy, that fear disappears. That's why I have zero bad reviews. **H:** That's a really good sign. Most people don't do it this way — they're too scared. Honestly, I wish I'd done this interview before writing the book — you could have carried the whole thing. You'll be featured in there. If you guys have any questions for Casey, her website's in the description — she's an amazing educator, teaching at WPPI. She has a PPA workshop called Romantic Lighting for Boudoir, and a private workshop on June 27th. I learned lighting from a Playboy magazine photographer — sexy time happens at night. Rim lighting, halos, candles, ambiance. I'm using eight to ten lights on every session — rim lighting the underside of the boobs, the feet, the back of the hair, both sides of the body, the set under the bed. The more lights the better. I want all women to feel the way I see them when they're sitting in front of me with tears streaming down their face. I can only do that for so many clients — I'd love to teach more photographers how to make that happen.